This is the primary direct-to-consumer dispensary and batch documentation center for Gelagen in the United States. Below are the official warranty terms and Return Merchandise Authorization (RMA) instructions.
A Warranty Built Around Real Biological Growth Timelines
Because epidermal keratinocytes require 28 to 40 days to renew and fingernails grow from the base matrix at approximately 3 mm per month, evaluating a dermatological supplement over just 14 days is biologically unrealistic. That is why Gelagen® provides a full 60-day (2-month) evaluation window from the date of purchase.
Opened & Empty Bottles Fully Covered
You do not need to return unused bottles to qualify for a refund. Even if you have consumed an entire 60-day supply as part of your clinical trial and are unsatisfied with your results, every bottle (opened, empty, or unopened) is eligible for a 100% refund of your unit purchase price.
Official 3-Step RMA Return Protocol
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Step 1: Request Your RMA Instructions via Support
Within 60 calendar days of your original order date, send an email to [email protected] with the subject line “Refund Request” and include your full name and order confirmation number, or call +1 (507) 448-8190 (US Support Desk). -
Step 2: Package and Mail Your Bottles
Our support desk will reply within 24 business hours with your RMA ticket and return routing slip. Place your bottles (opened and/or unopened) into a padded mailer and ship via USPS or UPS with tracking to our domestic return intake center:Instituto Experience — Gelagen US Direct Dispensary — RMA Returns
19655 E 35th Dr, Suite 100, Aurora, CO 80011 (Distributor Hub: Lakeland, FL 33804) -
Step 3: Prompt 100% Refund Credited to Original Card
Within 48 business hours of carrier delivery confirmation at our warehouse, our billing department issues a full refund back to your original credit card, debit card, or PayPal account.